Call recording provides your Utility contact center with
state of the art tools assisting you in handling service requests,
service outage calls and radio dispatching of personnel. Additionally,
these recordings will be available as valuable resources for
verification, training, evaluation/review when required. Whether
you wish to record for quality assurance, billing or wish
to save the best of your contact center conversations for
training and review purposes our digital voice logging solution
will give you a competitive edge.
The Dynamic Instruments DI
Reliant Digital Voice Logger can provide immediate access
to the daily inbound/outbound audio transactions and requests
that occur at your facility. Quickly determine the accuracy
of conversations that transpire over the phone and during
the radio dispatching of personnel.
Reliability is built into the heart of the DI Reliant digital
voice logger solution for recording radio and telephone lines,
including internal hot swappable RAID1/RAID5 storage solutions
and hot swappable power supplies.
More than ever today, with the increased security issues
you face daily, you need a high-quality digital recording
solution with multi channel recording and playback.
Our voice logging and agent evaluation solution will assist
your financial institution to run at peak efficiency.
Additional features that can be added to
enhance the DI
RELIANT® PSAP Recording solution:
- VoIP - True VoIP integration with input
via SPAN Port/VLAN
- Integrates into the Reliant chassis without the
need for additional pieces of hardware
- Combine VoIP, Analog and Digital into one rack mount
unit
- ANI/ALI
- Radio ID
- Centralized Storage - Data from multiple
loggers can be stored in a central area
- LAN Based DVD Playback - Play archived
DVD-RAM discs right at your desk
- Contact Closure - Trigger the segmentation
of one call to another
- Alarm Broadcast - On a defined alarm
condition:
- Send email notification
- Call or page a telephone number
- Trigger external lights, buzzers etc.
A customized installation plan designed for your specific
requirements is available. Please Contact
Us for further information.
Digital Logging Recording for Utilities Sectors
- DI Reliant
Core component of DI state of the art digital voice recording solution. - DI VoiceVault
Voice logger designed for the PSAP dispatch environment - Enhanced Courier
Software application that provides remote access, playback and processing of call data. - Courier
Allows the retrieval, processing and playback of call data - DI InSight
Quality assurance software used to evaluate, measure and track staff performance. - DI Record on Demand
Provides direct control over the starting and stopping of individual channel recording and tracking of agents. - DI SDK
Application programming interface for establishing a connection with a DI digital voice logger system. - CallSafe
Fault tolerant and secure external data storage device - NetFLARE
Alarm notification software