If your Insurance contact center’s requirement is to faithfully record and retain transactional, order entry, or event calls in case of disputes or to track customer satisfaction you need the Dynamic Instruments digital voice logger. Maintaining positive customer relations is a critical part of all businesses. Recording, monitoring, analyzing and evaluating customer service inbound/outbound phone calls allows a closer hands-on supervision of interactions that ultimately affect every company’s bottom line. Keep a finger on the pulse of your business with digital voice logging and agent evaluation software.
Call recording provides you with the peace of mind that the records you need in order to determine what specifically was stated during agent/customer interactions will be available should you need them.
- Record your agents inbound/outbound phone calls
- Monitor the call records
- Evaluate the way your employees handle the calls
- Analyze the call data in a graphical format
- Train your agents to reduce employee turnover and increase efficiency
Our voice logging and agent evaluation solution will assist your Insurance contact center to run at peak efficiency.
Additional features that can be added to
enhance the DI
RELIANT® PSAP Recording solution:
- VoIP - True VoIP integration with input
via SPAN Port/VLAN
- Integrates into the Reliant chassis without the
need for additional pieces of hardware
- Combine VoIP, Analog and Digital into one rack mount
- Radio ID
- Centralized Storage - Data from multiple
loggers can be stored in a central area
- LAN Based DVD Playback - Play archived
DVD-RAM discs right at your desk
- Contact Closure - Trigger the segmentation
of one call to another
- Alarm Broadcast - On a defined alarm
- Send email notification
- Call or page a telephone number
- Trigger external lights, buzzers etc.
A customized installation plan designed for your specific
requirements is available. Please Contact
Us for further information.
Digital Voice Logger Recording for Insurance Sectors
- DI Reliant
Core component of DI state of the art digital voice recording solution.
- DI VoiceVault
Voice logger designed for the PSAP dispatch environment
- Enhanced Courier
Software application that provides remote access, playback and processing of call data.
Allows the retrieval, processing and playback of call data
- DI InSight
Quality assurance software used to evaluate, measure and track staff performance.
- DI Record on Demand
Provides direct control over the starting and stopping of individual channel recording and tracking of agents.
- DI SDK
Application programming interface for establishing a connection with a DI digital voice logger system.
Fault tolerant and secure external data storage device
Alarm notification software