Since 2001, the Health Care industry has added over 1.7 million jobs to the U.S. economy. Current growth rates into 2030 are estimated to be 15% per year. In recognizing the expanding healthcare requirements, the Federal Government announced that a key to improving the quality of patient care is through IT technologies. Technologies that include digital voice logging and quality monitoring systems.
There are many compelling reasons for Health Care facilities to record. Liability, verification, customer relationship improvements, competitive advantages and training are just a few of them. Hospitals, specialty clinics, EMS, Emergency Rooms and Urgent Care facilities, patient transport services and pharmacies are just a few organizations the DI Reliant digital voice recorder fits into well. Each of these facilities will have multiple departments with recording requirements.
Call recording insures that any verbal transactions occurring over the telephone will be available for review should a dispute arise. Additionally, recording, monitoring, analyzing and evaluating inbound/outbound phone calls allows a closer hands-on supervision of interactions. Keep a finger on the pulse of your health care facililty with digital voice logging.
Recording and evaluating these calls is the insurance that provides you with the peace of mind you need for determining what was stated during those conversations should you need them.
- Record the phone calls
- Monitor the call records
- Evaluate the way your employees handle the transactions
- Analyze the call data in a graphical format
Additional features that can be added to enhance the DI RELIANT® PSAP Recording solution:
- VoIP - True VoIP integration with input
via SPAN Port/VLAN
- Integrates into the Reliant chassis without the
need for additional pieces of hardware
- Combine VoIP, Analog and Digital into one rack mount
unit
- ANI/ALI
- Radio ID
- Centralized Storage - Data from multiple
loggers can be stored in a central area
- LAN Based DVD Playback - Play archived
DVD-RAM discs right at your desk
- Contact Closure - Trigger the segmentation
of one call to another
- Alarm Broadcast - On a defined alarm
condition:
- Send email notification
- Call or page a telephone number
- Trigger external lights, buzzers etc.
A customized installation plan designed for your specific
requirements is available. Please Contact
Us for further information.
Digital Voice Logger Recorders for Healthcare Sectors
- DI Reliant
Core component of DI state of the art digital voice recording solution. - DI VoiceVault
Voice logger designed for the PSAP dispatch environment - Enhanced Courier
Software application that provides remote access, playback and processing of call data. - Courier
Allows the retrieval, processing and playback of call data - DI InSight
Quality assurance software used to evaluate, measure and track staff performance. - DI Record on Demand
Provides direct control over the starting and stopping of individual channel recording and tracking of agents. - DI SDK
Application programming interface for establishing a connection with a DI digital voice logger system. - CallSafe
Fault tolerant and secure external data storage device - NetFLARE
Alarm notification software