Call recording insures that any verbal transactions occurring
over the telephone or at a trading turret will be available
for review should a dispute arise. Additionally, recording,
monitoring, analyzing and evaluating inbound/outbound phone
calls allows a closer hands-on supervision of interactions
that ultimately affect your bottom line. Keep a finger on
the pulse of your business with digital voice logging and
agent evaluation software.
Recording and evaluating these calls is the insurance that
provides you with the peace of mind you need for determining
what was stated during those conversations should you need
them.
- Record the financial transaction phone calls
- Insure the integrity of the financial transactions
- Monitor the call records
- Evaluate the way your employees handle the transactions
- Analyze the call data in a graphical format
- Train your agents to reduce employee turnover and increase
efficiency
Our voice logging and agent evaluation solution will assist
your financial institution to run at peak efficiency.
Additional features that can be added to
enhance the DI
RELIANT® PSAP Recording solution:
- VoIP - True VoIP integration with input
via SPAN Port/VLAN
- Integrates into the Reliant chassis without the
need for additional pieces of hardware
- Combine VoIP, Analog and Digital into one rack mount
unit
- ANI/ALI
- Radio ID
- Centralized Storage - Data from multiple
loggers can be stored in a central area
- LAN Based DVD Playback - Play archived
DVD-RAM discs right at your desk
- Contact Closure - Trigger the segmentation
of one call to another
- Alarm Broadcast - On a defined alarm
condition:
- Send email notification
- Call or page a telephone number
- Trigger external lights, buzzers etc.
A customized installation plan designed for your specific
requirements is available. Please Contact
Us for further information.
Digital Voice Logging Recorders for the Financial Sectors
- DI Reliant
Core component of DI state of the art digital voice recording solution. - DI VoiceVault
Voice logger designed for the PSAP dispatch environment - Enhanced Courier
Software application that provides remote access, playback and processing of call data. - Courier
Allows the retrieval, processing and playback of call data - DI InSight
Quality assurance software used to evaluate, measure and track staff performance. - DI Record on Demand
Provides direct control over the starting and stopping of individual channel recording and tracking of agents. - DI SDK
Application programming interface for establishing a connection with a DI digital voice logger system. - CallSafe
Fault tolerant and secure external data storage device - NetFLARE
Alarm notification software