DI InSight

DI InSight® is quality assurance software used to evaluate, measure and track staff performance on a daily, weekly or annual basis.

Trends in performance can be identified and displayed in a simplified manner for assessment reviews or coaching sessions. DI InSight® takes the difficulty out of creating evaluations with simple to use forms and built-in scoring tools.

Your staff can quickly focus on improving their performance and productivity.For a PSAP dispatch center this means more efficient handling of E911 calls where seconds can save more lives.

In a Contact Center increased efficiency means more productivity. Employee retention rates increase, thus reducing training costs associated with getting new hires up-to-speed ultimately improving the bottom line.