Tired of the “He Said, She Said” coming from your collector
or debtor?
The phone conversations placed and received by your staff
is the core of your business. Recording, monitoring, analyzing
and evaluating customer service inbound/outbound phone calls
allows a closer hands-on supervision of interactions that
ultimately affect every company’s bottom line. Keep a finger
on the pulse of your business with digital voice logging and
agent evaluation software.
Predictive dialers were once considered unnecessary and now
a company can’t seriously compete without one. Recording and
evaluating these calls is the insurance that provides you
with the peace of mind you need for determining what was stated
during those conversations should you need them.
- Record the collector/debtor phone calls
- Monitor the call records
- Evaluate the way your employees handle the calls
- Analyze the call data in a graphical format
- Train your collectors to reduce employee turnover and
increase efficiency
Our voice logging and collector evaluation solution will
assist your collection agency to run at peak efficiency.
Additional features that can be added to
enhance the DI
RELIANT® PSAP Recording solution:
- VoIP - True VoIP integration with input
via SPAN Port/VLAN
- Integrates into the Reliant chassis without the
need for additional pieces of hardware
- Combine VoIP, Analog and Digital into one rack mount
unit
- ANI/ALI
- Radio ID
- Centralized Storage - Data from multiple
loggers can be stored in a central area
- LAN Based DVD Playback - Play archived
DVD-RAM discs right at your desk
- Contact Closure - Trigger the segmentation
of one call to another
- Alarm Broadcast - On a defined alarm
condition:
- Send email notification
- Call or page a telephone number
- Trigger external lights, buzzers etc.
A customized installation plan designed for your specific
requirements is available. Please Contact
Us for further information.
Digital Voice Logging Recording for Collection Agency
- DI Reliant
Core component of DI state of the art digital voice recording solution. - DI VoiceVault
Voice logger designed for the PSAP dispatch environment - Enhanced Courier
Software application that provides remote access, playback and processing of call data. - Courier
Allows the retrieval, processing and playback of call data - DI InSight
Quality assurance software used to evaluate, measure and track staff performance. - DI Record on Demand
Provides direct control over the starting and stopping of individual channel recording and tracking of agents. - DI SDK
Application programming interface for establishing a connection with a DI digital voice logger system. - CallSafe
Fault tolerant and secure external data storage device - NetFLARE
Alarm notification software